If you are not completely satisfied with your purchase, Donni Charm is pleased to offer a return or exchange within 14 days of the original purchasing date. All merchandise must be returned unworn, unwashed and with the original hangtag. The condition of the return is left to the discretion of Donni Charm. Please note: shipping costs are not refundable when exchanging or returning an item. Customers are responsible for all shipping expenses on the return of Donni Charm product.
How To Return An Item
1. Email email@example.com to request a Return Merchandise Authorization #.
2. Complete the Return Form that was included in your package and send with your return.
3. Mail your return to the address provided with the RMA # (unauthorized returns will not be accepted)
Returns & Exchanges
You will be responsible for paying return shipping.
Items received as gifts may be exchanged for another item of equal or greater value. For items of greater value, please contact firstname.lastname@example.org or 1.877.30CHARM for assistance.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Unauthorized returns will not be accepted.
All sales final on monogrammed scarves.
Note: These policies only apply to purchases on www.donnicharm.com