If you are not completely satisfied with your purchase, donni charm is pleased to offer an exchange within 14 days of the original purchasing date. The scarf must be in new condition for us to complete the return. Please note: shipping costs are not refundable when exchanging or returning an item, but we will happily cover the cost of shipping for an exchange.
How To Return An Item1. Please email firstname.lastname@example.org to request a refund and we will assign you an Return Merchandise Authorization #.2. Mail your returned item to:donni charm returnsRMA #1685 S. Colorado BlvdUnit S 188Denver, Colorado 802223. Include in your package a note stating the reason for your return and whether you are requesting a refund or exchange.
Return Exceptions Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Exchanges Items must be returned in new and resaleable condition. You will be responsible for paying return shipping.
Items received as gifts may be exchanged for another item of equal or greater value. For items of greater value, please contact info@donnicharm or 1-877-30CHARM for assistance.
Note: These policies only apply to purchase on www.donnicharm.com